Privacy Policy

Last updated: April 16, 2026

1. Introduction

MeroFocus ("we", "our", "us") is a free educational platform designed for NEB Class 12 students in Nepal. This Privacy Policy explains how we collect, use, and protect your information when you use our app and website at merofocus.com.

2. Information We Collect

  • Waitlist Information: Name, email, phone number, school, class, stream, and preferred subjects — only when you voluntarily sign up for our waitlist.
  • Chat Data: Questions you ask our Focus AI chatbot and the AI-generated responses, used solely to improve answer quality.
  • Feedback Data: Thumbs up/down ratings you give to AI responses.
  • Usage Data: Anonymous usage statistics such as pages visited, collected automatically to improve our service.

3. How We Use Your Information

  • To provide and improve our educational services
  • To improve Focus AI chatbot accuracy and filter spam/low-quality content
  • To communicate with you about our waitlist and upcoming features
  • To analyze usage patterns and enhance user experience

4. Data Storage & Security

Your data is stored securely using industry-standard cloud infrastructure. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We use the following third-party services:
  • AI Services: We use AI models to power Focus AI chatbot. Your questions are processed by these services to generate answers. No personal identifiable information is shared.
  • Cloud Database: We use secure cloud databases to store app data.

6. Children's Privacy

MeroFocus is designed for students aged 15 and above (NEB Class 12). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Your Rights

You have the right to:
  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Opt out of communications

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Chat feedback data is retained to improve our AI service quality. You can request deletion at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
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